Gaming is meant to be fun — and at phrush, we want to keep it that way for every Filipino player. This page explains the tools, limits, and support resources available to help you stay in control of your play. If you ever feel that gaming is no longer enjoyable, please use the options below or reach out to us at [email protected].
Gaming is for adults aged 21 and above. If you need help, support is always available.
At phrush, responsible gaming is not just a policy — it is a core part of how we operate. We believe that every Filipino player deserves a safe, fair, and enjoyable experience, and we take our duty of care seriously. Our platform is designed with built-in tools that give you full control over how much time and money you spend. We work continuously to identify players who may be at risk and to offer timely, compassionate support. Gaming should always be a leisure activity, never a source of financial stress or personal harm.
We are committed to full transparency about the risks associated with gaming and to providing clear, accessible information so that every player can make informed decisions. If you have concerns about your own gaming habits or those of someone you know, please do not hesitate to contact our support team at [email protected] — we are here to help, not to judge.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period. This helps you stay within a budget you are comfortable with before you even start playing.
Choose to receive a notification after a set period of play — 30 minutes, one hour, or a custom duration. Regular reminders help you stay aware of how long you have been playing and make it easier to take a break when you need one. Awareness is the first step to staying in control.
If you feel you need some time away from the platform, you can activate a short break of 24 hours, 48 hours, or up to 30 days. During a break, your account is temporarily suspended and you will not be able to log in or place any bets. The break cannot be cancelled once it has started.
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During self-exclusion, your account is fully deactivated and cannot be reopened until the exclusion period has ended. Contact [email protected] to request self-exclusion at any time.
Problem gambling can develop gradually, and it is not always easy to recognise in yourself or in someone close to you. The following signs may indicate that gaming has moved beyond healthy entertainment and is becoming a concern. If you recognise several of these in your own behaviour, we strongly encourage you to use the self-management tools available on phrush or to seek external support. There is no shame in asking for help — many people experience these challenges, and effective support is available in the Philippines.
Responsible gaming starts with a few simple habits that make a big difference over time. Before you start any gaming session, decide in advance how much money and time you are willing to spend — and stick to those limits regardless of whether you are winning or losing. Never gamble with money that is set aside for essential expenses such as rent, food, or bills. Take regular breaks during longer sessions and use the session reminder feature on phrush to help you keep track of time. Remember that the outcome of every game is determined by a random number generator, and past results have no influence on future outcomes.
Decide your spend limit before you log in, not during play.
Set a session timer and honour it when the reminder arrives.
Avoid gaming when you are tired, stressed, or under the influence.
Share your gaming habits with someone you trust — openness helps.
If you or someone you know needs support with problem gambling, the following organisations provide free, confidential assistance to Filipinos.
The NCMH provides mental health services across the Philippines, including support for behavioural addictions such as problem gambling. Their crisis hotline is available 24 hours a day, seven days a week, and all calls are confidential. Filipino players experiencing distress related to gaming are encouraged to reach out directly.
Gamblers Anonymous offers peer support meetings for individuals who want to stop gambling. The programme is free, voluntary, and based on shared experience — members support one another through recovery without judgement. Meetings are held regularly in major cities across the Philippines and are open to anyone who wants to attend.
Our own support team is available every day to assist with responsible gaming requests, including setting limits, activating a break, or initiating self-exclusion. You can reach us at [email protected] and we will respond within one business day. All responsible gaming requests are handled with complete confidentiality and without any pressure to continue playing.
Check our FAQ for quick answers about account limits and gaming tools, or log in to manage your responsible gaming settings right now.