Your personal data belongs to you. This Privacy Policy explains exactly what information phrush collects, why we collect it, how we keep it safe, and what rights you have as a Filipino player. We follow the Data Privacy Act of 2012 (Republic Act No. 10173) and take our obligations seriously. If you have any questions, reach us at [email protected].
Last updated: 2025. Applies to all users of phrush.bet in the Philippines.
When you register and use phrush, we collect information that is necessary to operate your account and comply with Philippine gaming regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your GCash or Maya account details and bank information when you make deposits or request withdrawals. During your sessions on the platform, we automatically collect technical data including your IP address, device type, browser version, and session timestamps. This technical data helps us detect fraud, maintain platform security, and improve theoverall experience for all Filipino players. We do not collect any information beyond what is reasonably necessary for these purposes, and we will always tell you why we need specific data at the point of collection.
In some cases, we may also collect information you provide voluntarily, such as when you contact our support team, respond to a survey, or participate in a promotion. If you use our platform via a mobile browser, we may collect information about your device's operating system and screen resolution to ensure the interface displays correctly. All data collection is governed by the Data Privacy Act of 2012 and is limited to what is proportionate and relevant to the services we provide. You are never required to provide more information than is strictly necessary to use the platform, and you may contact us at any time to ask what data we hold about you.
The personal information we collect is used primarily to create and manage your phrush account, process your deposits and withdrawals, verify your identity, and ensure that you meet the eligibility requirements for using the platform. We also use your data to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may use your contact details to send you information about promotions and offers that may be relevant to you — you can opt out of marketing communications at any time through your account settings or by contacting [email protected]. Your data is also used to carry out fraud prevention checks, monitor for unusual account activity, and comply with our obligations under Philippine gaming and anti-money laundering regulations. We process your data on the legal bases of contractual necessity, legal obligation, and — where applicable — your explicit consent.
We use aggregated, anonymised data to analyse platform performance, understand how players navigate the site, and make improvements to the overall experience. This aggregated data cannot be used to identify you personally and is used solely for internal analytics purposes. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If you have questions about any specific use of your data, our support team is available at [email protected] and will respond within one business day.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and phrush.bet is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive information such as payment details and identity documents is stored in encrypted form and access is restricted to authorised personnel only on a strict need-to-know basis. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. Our staff who handle personal data receive regular training on data protection obligations and best practices.
Despite these measures, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe. You should use a strong, unique password for your phrush account, never share your login credentials with anyone, and log out of your account when using a shared or public device. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact us immediately at [email protected] so that we can take prompt action. We will notify you and the relevant authorities in the event of a data breach that is likely to affect your rights and freedoms, in accordance with our obligations under the Data Privacy Act of 2012.
As a data subject under the Data Privacy Act of 2012, you have a number of important rights in relation to your personal information held by phrush. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request that any inaccurate or incomplete information be corrected. You also have the right to request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
You have the right to object to the processing of your personal data for direct marketing purposes, and we will always honour such requests promptly. You may also request that we restrict the processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within the timeframe required by applicable law and will not charge a fee for reasonable requests. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law, including gaming regulations and anti-money laundering requirements. In general, account and transaction records are retained for a minimum of five years following account closure, in line with regulatory obligations. Identity verification documents are retained for the period required by applicable law and are securely deleted once that period has expired. Data collected for fraud prevention purposes may be retained for longer periods where there is a legitimate interest in doing so, for example where an investigation is ongoing.
When your data is no longer required for any lawful purpose, we will securely delete or anonymise it so that it can no longer be linked to you. If you request the deletion of your account, we will process your request promptly and delete all data that we are not legally required to retain. You will be informed of any data that must be retained after account closure and the reason for its retention. If you have questions about how long specific types of data are kept, please contact us at [email protected] and we will provide a clear and honest answer.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way phrush handles your personal data, please get in touch with our support team at [email protected]. We are committed to responding to all privacy-related enquiries within one business day and to resolving any issues in a fair and transparent manner. If your concern relates to a specific right under the Data Privacy Act of 2012, please include your full name, registered email address, and a clear description of your request so that we can assist you as efficiently as possible. You also have the right to escalate any unresolved complaint to the National Privacy Commission of the Philippines. We value the trust that Filipino players place in phrush and are committed to handling your personal data with the care and respect it deserves.
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